We recently moved to Sherman and we had been having issues with one of the tires (these tires are new). We stopped in (no appointment) with 3 small grandkids in the van. They took us right in and checked the tire. There was nothing obvious in the tire, so they checked it meticulously and found 2 small things in the tire that were allowing a slow leak. We were shocked that they were able to find It because the other tire place in McKinney never found anything. To top it off, they didn’t even charge me. They said you are new to the area we would love your business so please come back. We have already been back for an oil change. It is hard to find honest people. Thank you for outstanding service.
I came in to get a state inspection. I was told they were short staffed and it would be 25 minutes. That’s fine. After 35 minutes there is a steadily increasing line of cars getting oil changes, so I asked if I was still on the wait list. I was told they were taking care of all oil changes before doing inspections. As the line just kept increasing, I asked how long that would be and was told “she didn’t know”. After I kept pressing for an estimated time, I was told “45 more minutes.” The entire time I felt like she was annoyed I was frustrated. I understand being short staffed, but be honest with estimated wait times. 1.15 hours is very different than 25 minutes. I would have been understanding, but wouldn’t have waited in the first place if the wait was estimated to be that long when I arrived. I didn’t want to waste anymore of my time. Went to a different shop down the street and had my inspection completed in under 5 minutes.
I gone to Woods for their service and performance in my vehicle! Customer service is excellent. Please if you need your car taken care of go to Woods Tire Pro Auto Service.
The great gentlemen at Woods Tire Pros saw to my car quickly and efficiently. They were polite and fair. Great service!
Service and attention to details was amazing. Once they found the tire was not safe to repair, they offered options and had me out the door quickly. Highly recommend for a tire shop you can trust and one that appreciates your time as much as you do.
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